Refund policy
Last updated: 05-Aug-2026
This Return & Refund Policy applies to all orders placed on messydays.com, operated by MessyDays Apparels Private Limited.
1. Eligibility for return or exchange
Items may be returned or exchanged within 7 days of the delivery date shown in your shipment tracking, provided the item is:
- Unworn (outside of trying it on), unwashed, and free of stains, odor, or damage caused after delivery
- Returned with original tags, labels, and packaging intact
- Not an item listed as excluded under Section 2
Requests raised after the return window has closed will not be eligible, except where the item was defective, damaged, or incorrect at the time of delivery.
2. Non-returnable items
- Items marked "Final Sale" at the time of purchase, which remain eligible for exchange or store credit only
- Innerwear, briefs, or other hygiene-sensitive items, where sold
- Items purchased using a promotional code that explicitly excludes returns, where stated on the product page
3. Resolution options
3.1 Exchange. Available for a different size or color of the same item, subject to stock availability. No charge applies.
3.2 Store credit. Issued to your MessyDays account once the returned item passes quality inspection. Store credit is valid for 12 months from the date of issue and carries no return-pickup charge.
3.3 Refund to original payment method or bank account. For prepaid orders, refunds are issued to the original payment method. For Cash on Delivery orders, refunds are issued via bank transfer to the account details provided at the time of the return request. A reverse pickup fee of ₹99 applies to this option and will be deducted from the refund amount, except where the return is due to MessyDays' error (see Section 5) or the order value exceeds ₹1,999. Refunds under this option are processed within 7–10 business days of the item passing quality inspection.
4. Return pickup and self-shipping
MessyDays will arrange a reverse pickup at the address on the original order within 2–3 business days of an approved return request. A basic quality check is conducted at the time of pickup. Customers may alternatively ship the item back at their own cost via a courier of their choice; in this case, no pickup fee applies regardless of the resolution option selected.
5. Wrong, damaged, or defective items
If you receive an item that is incorrect, damaged in transit, or defective, please report it within 48 hours of delivery with photographs, through [email/contact method]. In these cases, no fee applies to any resolution option, the pickup is prioritized, and any original shipping charge paid will also be refunded.
6. Cancellations
Orders may be cancelled free of charge before dispatch. Once an order has been dispatched, it cannot be cancelled and must instead be returned upon delivery under this policy.
7. Timelines
Return requests are acknowledged within 48 hours of submission. Store credit is issued within 24–48 hours of the returned item passing quality inspection. Refunds to a payment method or bank account are processed within 7–10 business days of the item passing quality inspection; the time for the amount to reflect in your account thereafter depends on your bank or payment provider.
8. Contact
For questions about a return or refund, contact us at [email] or [phone/WhatsApp], [support hours].